FAQ - Frequently Asked Questions
FAQ - Frequently Asked Questions How do I place my order? To place an order, follow these steps: Add items to your shopping cart Proceed to checkout via our website or through PayPal On our website, click the "Checkout" button If you use PayPal, click the PayPal button Enter your email, name and address If you have a valid discount code, enter it in the "Discount" field and click "Apply" Proceed by clicking "Proceed to Shipping Method" and making sure the shipping address is correct Click "Proceed to Payment Method" Enter your payment details Click "Complete Order".
What if items are missing or wrong products are shipped when I receive my order? For missing or wrongly shipped items, please contact us at storkgoog@hotmail .com . Provide your order number and proof (image file size should be under 1MB). We will reship the correct item at no additional cost, and you can keep the wrongly sent item as a gift.
How do I know my order has been successfully received? You will receive an email confirmation with the order number and details of your purchase.
I want to change the items I ordered. What should I do? You can change your order no later than 11:00 PM (PDT, -7 GMT) on the day you placed your order. Contact us at storkgoog@hotmail .com to request changes.
How do I add items to my cart? To add items to your cart: Navigate to the item's page. Select your preferences. Click "Add to Cart."
How can I see what's in my shopping cart? To view your shopping cart, click the shopping cart icon at the top of the website. You can adjust quantities and delete items from your shopping cart.
How do I remove items from my shopping cart? Click the "Shopping Cart" icon, view the items and click "Remove" to delete items.
How do I change the quantity of a specific item in my shopping cart? In your shopping cart, change the quantity in the "Quantity" field for the item you want to adjust.
Which browsers are recommended for this website? We recommend Google Chrome, Safari, Firefox and Internet Explorer.
What payment options do you offer? We accept major credit cards (MasterCard, Visa, American Express, Discover), PayPal and Apple Pay.
How do I make payments with PayPal? When paying, click the "PayPal" button and you will be redirected to the PayPal website for secure payment processing.
How do I use a discount code? To use a discount code: Select the item and click "Checkout". Enter the required information. Find the "Discount" field, enter the code and click "Apply".
What is your return and exchange policy? Please see our return and exchange policy for information regarding returns.
How do I return my item? Contact us at storkgoog@hotmail .com for more information on the return process.
What is your cancellation policy? Order customization time frame: You have the opportunity to change or cancel your order within 6 hours of placing it. This time frame allows us to process and ship orders efficiently. How to change or cancel orders: To change or cancel your order, please contact our customer support team immediately. You can reach us at storkgoog@hotmail .com . Please include your order number and relevant details to ensure prompt and accurate processing. Shipped orders: If your order has already been shipped, we cannot cancel it directly. In this case, we kindly request that you please receive the package as scheduled and you can refer to our Return & Exchange Policy for further assistance.
Is ordering online safe? Yes, we use SSL encryption to secure your information during online transactions.
Is it safe to use my credit card on your website? Yes, our website uses a secure payment gateway with data encryption.
Will my personal information be kept private? Your personal information is private and confidential. We will not share, rent, or sell it without your consent unless required by law.